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Nama : Dayang Chong Fong Sien

Jawatan : Jurutera, Jabatan Kerja Raya

Kursus : Master of Business Administration

Tempat : University of Brunei Darussalam

Kertas Kerja : "Establishment of a Modern Call Centre System in the Public Works Department, Brunei Darussalam: Challenges & Opportunities"

Date : 2nd May 2009



The MBA project assignment presents the results of a survey conducted to determine the perception of respondents on call centres and the type of call centres that they would be willing to use. It also explores the challenges and opportunities of establishing a modern call centre system in the Public Works Department (PWD), Brunei Darussalam. The highly educated Brunei population is increasingly expecting high quality services from the PWD. The PWD management is concerned about the handling of customer complaints and the management of its customer relationship. This is vital in improving customer satisfaction and hence the reputation of the PWD.

The PWD top management noted that a call centre will be useful in the management of its customer relationship. However, it is important to establish the type of call centre that will suit the local Bruneian culture. Considering this, this project assignment examines the various issues in the establishment of a modern call centre in the PWD.

Nama : Awang Haji Mohammad Husni bin Haji Awang Damit

Jawatan : Pereka Tingkat I, Jabatan Kerja Raya

Kursus : Master of Arts in Interior Design

Tempat : University of Brighton, United Kingdom

Kertas Kerja : "Regeneration Through Social Space: Aspects of change in the Water Village – Brunei Darussalam"

Date : February 2010


There was one definite desire that has never dissipated when I started to study this area and that is to consolidate the traditional cultural values of a water village community in Brunei Darussalam. And try to revive the values that give it its unique identity.

Regardless of the shortage of data and research about the area in general and about social space in particular, anyone who know the area must be curious about its traditions and culture by looking into its ruining stilt houses as it expresses all aspects of life in the past and certain reservations about the future.

The aim of this dissertation is to build an argument around a community that has naturally evolved through time, functioning as a unit rather than a community that has been put together. The main area of comparison concerns the use of space and in particular the social/public realm, raising the question about how we experience social space through culture and traditions in a predominantly ocular centric society. The primary research topic of this research is to look into how the public spaces. The principal methodology adopted investigates various theoretical sub-questions that respond to the primary research statement. These sub-questions are generated on a broad spectrum of scales, so that informative responses throughout the design process strengthen the given argument, corresponding to a coherent and rich thread of theory as the underlying basis.

This research will attempt to evaluate the state of the social structure within a traditional settlement and a new settlement and end up with a conclusion about why one is functionally more stable than the other. It will focus on the need to create social/public spaces within a community rich with culture values and traditions. A community is an organism with a dialectic relationship between social elements; therefore, it will be useful to understand the coupling of environment and the pattern of social life.

Nama : Dayang Aida Binti Haji Abdul Hamid

Jawatan : Jurutera Air Daerah, Jabatan Kerja Raya

Kursus : Master of Business Administration

Tempat : University of Brunei Darussalam

Kertas Kerja : "Quality Improvement of Water Services in Negara Brunei Darussalam"

Date : May 2010


Water supply is one of the basic necessities to ensure a healthy living. It is not surprising that the capacity of the service provider has a strong influence in bringing about socio-economic development of the country.

At the service level, quality deliverance is a key factor in stakeholders and consumer satisfaction with the water supply provider.

This project work explores the current water supply services performance in Negara Brunei Darussalam, and evaluates the needs for further improvement to ensure public water supply and services meet the satisfaction and expectation of the consumers. Despite the achievement of numerous changes being carried out, the results of this study reveal that the Water Authority is yet to fully fulfill the desired level of service as expected by the public. DWS is facing several issues that require serious attention, namely:

  • High per capita daily usage
  • Low public confidence in the Department's ability to provide continuous water supply and effective services
  • Present organization institutional capacity is limiting adequate service provision
  • Large possession of assets but inadequate assets management results in premature failure.

As such, recommendations for the way forward are included to contribute towards ensuring continual improvement in the provision of water supply and services in the country. This includes:

  • Revision of the outdated policy and regulation to suit the current socio-political and economic situation
  • Corrective and preventive actions
  • Utilization of the currently available E-Government services
  • Outsourcing
  • Training and development
  • Utilization of up to date technology

Nama : Dr Haji Elmi bin Haji Kamis

Jawatan : Jurutera, Jabatan Kerja Raya

Kursus : Doctor of Philosophy (PhD) in the Faculty of Engineering and Physical Sciences

Tempat : The University of Manchester, United Kingdom

Kertas Kerja : "Three Dimensional Analysis of Fibre Reinforced Polymer Laminated Composites"

Date : 8th July 2012


The thesis presents the structural behavior of fibre reinforced polymer (FRP) laminated composites based on 3D elasticity formulation and finite element modeling using Abaqus. This investigation into the performance of the laminate included subjecting it to various parameters i.e. different boundary conditions, material properties and loading conditions to examine the structural responses of deformation and stress. Both analytical and numerical investigations were performed to determine the stress and displacement distributions at any point of the laminates. Other investigative work undertaken in this study includes the numerical analysis of the effect of flexural deformation of the FRP strengthened RC slab.

The formulation of 3D elasticity and enforced boundary conditions were applied to establish the state equation of the laminated composites. Transfer matrix and recursive solutions were then used to produce analytical solutions which satisfied all the boundary conditions throughout all the layers of the composites.

These analytical solutions were then compared with numerical analysis through one of the commercial finite element analysis programs, Abaqus. Out of wide variety of element types available in the Abaqus element library, shells and solids elements are chosen to model the composites. From these FEM results, comparison can be made to the solution obtained from the analytical.

The novel work and results presented in this thesis are the analysis of fully clamped laminated composite plates. The breakthrough results of fully clamped laminated composite plate can be used as a benchmark for further investigation. These analytical solutions were verified with FEM solutions which showed that only the solid element (C3D20) exhibit close results to the exact solutions. However, FEM gave poor results on the transverse shear stresses particularly at the boundary edges.

As an application of the work above, it is noticed that the FEM results for the FRP strengthened RC slab, agreed well with the experimental work conducted in the laboratory. The flexural capacity of the RC slab showed significant increase, both at service and ultimate limit states, after FRP sheets were applied at the bottom surface of the slab.

Given the established and developed programming codes, exact solutions of deflection and stresses can be determined for any reduced material properties, boundary and loading conditions, using Mathematica.

Nama : Dayang Fazleena binti Haji Abdullah

Jawatan : Jurutera, Jabatan Kerja Raya

Kursus : MSc Building Services Engineering

Tempat : Brunel University London, United Kingdom

Kertas Kerja : "The Study of the Energy Consumption of an Office Building in Brunei Darussalam and Ways to Reduce the energy consumption by Incorporating Renewable Energy Technology"

Date : September 2012


One of the efforts of the local government of Brunei Darussalam in reducing energy consumption in the country is to reduce the energy consumption in government owned buildings. The majority of the big buildings that consumed a lot of energy in the country consist of Government Offices. So it would be an effective way to start conserving energy by studying the energy consumption of government office buildings and find strategies and recommendations for energy consumption reduction.

This project will study the energy consumption of one of the government office buildings in Brunei Darussalam. The model of the building will be created using ModelIT, a program in IES-VE, building simulation software. The simulated energy consumption will be compared with the actual building consumption to validate the created model building. Simulations will be run on different building parameters to find out how the energy consumption is affected by the changing of these building parameters. Finally, renewable energy technology will be incorporated into the building and the energy reduction and CO2 emission is examined. A reduction in energy consumption as much as 14% can be achieved by incorporating one of the energy conservation strategies. While for some of the other strategies, only a small percentage of reduction in the energy consumption is seen. Incorporating Renewable Energy Technology can reduce the energy consumption by a small percentage, but decrease the energy carbon emission by 22%. A summary of the recommendations and future work to be done are listed at the end of this report.

Nama : Dayang Mawarni binti Haji Ahmad

Jawatan : Pegawai Perancang Bandar dan Desa, Jabatan Perancang Bandar dan Desa

Kursus : MSc Urban dan Regional Planning

Tempat : University of Birmingham, United Kingdom

Kertas Kerja : "Urban Planning approaches to high density housing: A Study of high density housing in the UK and its reflection to Brunei"

Date : 20th September 2012


In Brunei, there is a high demand for public housing. To meet with this demand, the government need to supply more houses than it already has. Nonetheless, the challenge to this is, Brunei is a small country and has limited land supply taking into consideration the need for other important land uses. This has resulted into Brunei towards establishing high density vertical form of housing that question whether the "general public will be receptive to the idea of this 'new' living options" of where "for the last 26 years or so the people of Brunei have been accustomed to and comfortable with living in landed or gated community" (44th EAROPH Regional Planning Conference 2011 Brunei Darussalam, 2011, p.8).

Therefore, this dissertation is meant to draw lessons that can be learned from the UK experiences of high density housing. Despite the differences in cultural as well as urban planning context between UK and Brunei there is an extent of similarity in terms of housing preferences where the traditional form of housing in the UK before the 1950s were not in vertical form but the traditional landed, horizontal form of houses. After the 1950s, there had been slum clearance and redevelopment of urban areas which in consequence increase the need for more houses in rehousing the people from the clearance. This has led to the local authorities in building a vertical form of housing such as flats, tower blocks and so forth in order to achieve high density housing as well as to impede the occurrence of urban sprawl. However, in the late 1960s high density vertical form of housing became unpopular for various reasons.

In relation to that, nonetheless, this dissertation is not meant to discourage Brunei from pursuing into high density vertical housing but the research from the above-mentioned point onwards shall focus on two areas, and these are to look for the best possible approaches towards developing high density housing and the key element for reconciling community preferences with the reasonably high density living. Apart from that, the study will also relate to the notion of the Compact City in which this shall correlate to the need for high density housing that would assist to impede the occurrence of urban sprawl and hence, resulting into efficient utilization of land as well as sustainability.

Thus, in doing this, a case study will be carried out. The case study will be from a selected housing area located within the urban boundary of Birmingham, UK. This particular housing area is interesting in a way that it was formerly occupied by high density vertical housing meant to rehouse people from the slum clearance but eventually demolish as such houses were found to be unsuitable for several reasons. It was then regenerated where the form of houses were change from a high density vertical form to a high density low rise form.

Based upon the research finding and evaluations from the case study it shall then be reflected to Brunei.

Nama : Awang Mohammad Hisham bin Hj Suhailee

Jawatan : Jurutera, Jabatan Kerja Raya

Kursus : MSc in Maintenance Engineering and Asset Management in the Faculty of Engineering and Physical Science

Tempat : The University of Manchester, United Kingdom

Kertas Kerja : "Reducing Downtime Through Strategic Maintenance"

Date : 2014


Maintenance of equipment perhaps is one of a major issue in maintenance function in any organization because it involves every measure in relation to safety, reliability, functionality, availability, longevity and most of all cost. Over the last 6 decades, the evolution of maintenance philosophies and techniques was highly influenced by the advancement of technology.

The sophistication of machineries nowadays has pushed the way maintenance practice was carried out hence: the birth of various maintenance philosophies and tools such as RCM, TPM and CBM. Global competition of markets dictates that it is no longer economical to just employ preventive maintenance in order to maintain availability of equipment but instead to pro-actively prevent failures to occur by carrying out various risk analysis and condition monitoring such as FMEA, FMECA, RCA and maintenance monitoring techniques such as vibration monitoring.

The study of this dissertation is to look into maintenance strategies that are currently being used in the industry. The research of this report includes research on the development of maintenance methodology through various case studies of different industries citing the benefits, philosophies, techniques and types of tools used.

In order to further refine the results of the analysis, a new proposal of maintenance strategy framework was developed and will be introduced in this dissertation. As a case study, the proposed maintenance framework was practically exercised on a heat, ventilation and air-conditioning (HVAC) system of a building and the outcome of the implementation will later be discuss in the evaluation chapter.

Nama : Dayang Hajah Suzinah binti Haji Sulaiman

Jawatan : Juruukur Bahan, Jabatan Kerja Raya

Kursus : Master of Science in Quantity Surveying

Tempat : Heriot Watt University, United Kingdom

Kertas Kerja : "A Comparison of the Traditional and Design and Build Procurement Strategy in Brunei Darussalam Construction Industry"

Date : August 2015


The Brunei Construction Industry are now facing more and more complex projects but there is a need to complete projects on time, within the allocated budget and yet must meet the required quality. Most of these projects were procured under the traditional procurement method. Other than the traditional, is the alternative project delivery method, that is the design and build strategy. Therefore, the aim of the study is to compare the traditional procurement with the design and build approach. This research provides a comparative study on the criteria selection, benefits and problems and also the project performance in terms of time, cost and quality of both procurement methods. It also look into the barriers of adopting the design and build in Brunei Construction Industry.

The study was divided in two different stages. During the first stage, the literature review was done in order to gain in-depth knowledge on traditional and design and build procurement strategy. While on the second stage, the data collections in form of interview were conducted to investigate and explore the circumstances in Brunei.

The findings of the study shows that only projects that need to construct and complete quickly will be procured under the design and build. Although the industry aware that there are other benefits of design and build. The study also examine the time, cost and quality performance under both procurements. Delay can still take place in both procurement due factors outside the control of the project team members such as client to request changes especially in the late stage. The cost and quality in term of materials and workmanship does not affected either the projects is procured under the traditional or design and build. However there are issues on the quality in term of design under the design and build procurement, where the contractor proposed to a minimum as long as it fits for purpose. This study also helps to explore the barrier of adopting the design and build in the Brunei Construction Industry.

Nama : Dk Nuroluyon Hayati binti Pg Hj Abdul Rahman

Jawatan : Pegawai Perancang Bandar dan Desa, Jabatan Perancang Bandar dan Desa

Kursus : Master of Science in Urban and Regional Planning

Tempat : University of Birmingham, United Kingdom

Kertas Kerja : "An Investigation into Public Participation in Ensuring a Robust Green Space Planning and Management"

Date : September 2015


A perceived lack of public involvement in green space management strategy plan is the impetus for this investigation. In 2005, the green space audit carried out by the National Audit Office found poor quality of green spaces due to lack of investment and funding. The Green Space Strategy in 2006 is Walsall Council's response to the findings of the green space audit and seeks to set out how the council will improve the quality of green spaces through changes to management and maintenance practices linked to the council's overall vision. The recommendations contained within the strategy are based on the findings of the green space audit, national and local policy review, a review of organizational procedures, consideration of best practice and extensive consultation.

The first Green Space Strategy produced in 2006 was effective in providing a framework for securing investment in Walsall's green spaces, raising green space quality and putting in place a series of service and process improvements. As part of the development of the strategy review in 2012, the Green Spaces Working Group found that over 90% of the recommendations had been delivered (Walshall Council, 2006).

The strategic report indicates the success of community consultation and proved the need to achieve consultation that satisfies the aims and objectives of all the people involved. The most recent Strategy Report of 2012 will be used in this study for the processes of consultation and participation.

Nama : Haji Awang Azmi bin Haji Awang Tahir

Jawatan : Arkitek, Jabatan Kerja Raya

Kursus : Master of Architecture

Tempat : University of Curtin, Australia

Kertas Kerja : "The Heritage of Modernised Architecture: Renovation of the National Library in Brunei Darussalam"

Date : 10 November 2015


"Much more in this great work, Which is almost to pluck a kingdom down And set another up, should we survey The plot of situation and the model" (Craig 2000)

The work of an architect has been regarded as one of the factors in shaping built environment of a country. In a country where heritage is invaluable, such as Brunei Darussalam, an architect shall need to consider the heritage factor besides the country's development master plan, guidelines, policies as well as client's requirements in designing a building particularly in renovating it with the aim to provide better services and facilities to the public. This paper will focus on designing for the purpose of renovating the 1968 Dewan Bahasa dan Pustaka building located at the capital city of Brunei Darussalam in order to make it as the national library of the country. The quotation above signifies the research method for this research project. It denotes that before an architect could produce the renovation design of an old building, the architect needs to explore and analyse the surroundings and the site. These exploration and analysis will be made by gathering information by way of literature review, interviews, articles and site visits. Besides that, research will also be done by way of studying the precedents in order to get better understandings in the precise concept of national library and method of renovating old libraries explicitly. The research project found that urbanization and the country's strive to modernize and develop the country has slowly eroded the country's heritage. Literatures and precedents have proven that building existed since time in memorial may be modernized by precise methods in order to fulfill the building's function. Consequently, it is the utmost responsibility of the architect to fully understand and consider the factors as aforesaid before producing the innovative modern design whilst preserving the heritage which ultimately would make the building beneficial to the public in its entirety.

Nama : Dayang Hana Hafiza binti Hj Hamzah

Jawatan : Pegawai Perancang Bandar dan Desa, Jabatan Perancang Bandar dan Desa

Kursus : PhD in Engineering (Urban Planning)

Tempat : Mie University, Japan

Kertas Kerja : "A Study on Promoting Land Readjustment in Support of Compact Strategy for Efficient Urban Development in South East Asia – Case Study of Brunei"

Date : September 2017


Countries in South-East Asia are experiencing rapid urbanization and Land Readjustment is one of the potential methods of land development that could help solve some of the urban problems such as urban sprawl and inadequate infrastructure. While Land Readjustment is beneficial, it is often very complex particularly for developing countries to undertake due to the weak institutional system and also lack of technology.

The aim of this research is to provide a framework that would guide South-East Asian countries to initiate and consequently promote Land Readjustment practice for efficient urban development under the present rapid urbanization. This thesis utilizes a case study approach with Brunei selected as the case study area. Brunei is currently trying to manage its urban growth through the introduction of a compact strategy under its latest National Land Use Master Plan. The compact strategy proposed that new development to be contained within a defined area (Urban Footprint Zone) and that land to be used more efficiently through high density and infill development.

Through an empirical analysis of the existing developments in both the public and private housing, it was found that most housing developments are contained within the designated Urban footprint zone. The new housing are mainly located within existing developed areas (infill) and housing type has shifted towards higher density through a change in design and reduction in land size. However, due to the non-statutory nature of the Master plan, developments continue to occur outside the Urban Footprint zone. In addition, the analysis also shows that the existing land allocation can further hinder the success of the strategy. Within the Urban Footprint Zone, there exist many lands that are irregularly shaped, fragmented/scattered, and lacking in accessibility. This would inevitable led to the inefficient use of land. The existing planning & development system is insufficient to solve these land issues and thus there is a need to undertake Land Readjustment.

A review of the land readjustment practices in Brunei and Thailand was done to identify the issues of land readjustment implementation and measures adopted to promote the projects. The analysis on Brunei's Land Readjustment project found that without a specific law, Phase I of the project was able to be implemented. This was due to strong government support, good project location and clear benefits to land owners. However, Phase II is still ongoing since the year 2005. The factors that have affected the delay of the projects were design, negotiation approach, land issues and funding. A second analysis was undertaken for Thailand, the only country in Southeast Asia that has established a formal Land Readjustment System. This analysis found that in the absence of law, a simpler approach of replotting and low contribution rate is important. In the presence of law, measures such as financial support and necessity of evaluation have been introduced to promote projects. Clear processes and procedures were also to be established based on the Land Readjustment Law.

The final part of this thesis provides the recommendation for initiating a Land Readjustment project under different settings. In the absence of law, simple replotting should be undertaken with strong government support. Sales of reserve land will be the main source of financing, however, other financing options should be reviewed. The location of projects should thus be limited to areas of high development potential. In the presence of the law, adopting an evaluation system is necessary to ensure equity among landowners. Similarly, various financing options should be available. However, government support is much anticipated particularly for areas that has less demand for development. Therefore, it is preferred that selection of the area be in line with existing Master plan proposal to enable some form of subsidy to be provided.